Packages Break Sometimes, Man.
Seeing dozens and dozens of reports of our client's fragile glass products breaking every day set off a lot of emotional alarm bells (both mine and the client's). Eventually, we calmed down enough and contextualized the loss. We found that we were losing a paltry 1.70% of all packages.
At the end of the day, the loss was so minimal in the big picture that it might as well have been a rounding error.
Zach Lukaszek, co-Founder of Ships-A-Lot